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- PSAP equipment condition: SSIMeters/I&Yards
- Circuit situation: SSC/Mac
- Voice circle state: SCC (report trunk area group amount)
- Situation impacting several PSAPs (No ALI report of the PSAPs): Contact new MMOC to test to possess NODE otherwise Servers pc dilemmas ahead of then review.
That hook up as a result of an effective PSAP is known as a top priority one to trouble and may getting treated since if the newest PSAP was separated.
No ANI: In which the PSAP reports Zero ANI (electronic display screen is actually blank) query whether it reputation is obtainable into the most of the windows as well as on all of the phone calls. It is important to differentiate anywhere between blank screens and you may screens showing 911-00XX, or every zeroes.
If PSAP accounts every microsoft windows into the all of the phone calls, ask when there is people sound connection with callers. If you have no voice get in touch with the trouble might be referred to the SCC immediately while the 911 phone calls commonly getting by way of that could need option routing away from phone calls to a different PSAP.
The newest PSAP might have been trained to statement this condition on the SSC/Mac as it you’ll suggest an equipment troubles from the PSAP which can be impacting all of the readers contacting with the PSAP
In the event that PSAP reports this problem on the all the windows yet not every calls and has now voice connection with callers, brand new statement shall be referred to SSIM/I&M for dispatch. Continue reading « All of the « off services » E911 troubles are top priority you to definitely sorts of account »
